211 Maine

211 Maine is a 24 hour resource center that is available via the internet or phone. The internet address is below, and the telephone number is easy- Just dial 211!

http://www.211maine.org

Below you will find information about the 211 Service.

211 Maine is a statewide number that connects people who want to give help or get help with a full range of health and human services in their community. In establishing 2-1-1, Maine joins a growing national movement to standardize the availability of information and referral for these services

• 2-1-1 includes a statewide-directory of over 5000 resources including agency services and support groups accessible through this website to anyone with Internet capability.
• The 2-1-1 Call Center is now accessible statewide and from cell phones and phone service provided by Internet carriers.
• 2-1-1 will provide emergency operations during times of natural and other disasters, include accurate and timely information for preparations, and longer term referral for follow-up services if required.
• 2-1-1 will provide valuable information for community planning and for future matching of resource development and unmet needs.

How does 2-1-1 Maine collect and update information in its directory?

The initial collection of data for the directory took over two years and was completed by many individuals using a number of data collection methods. United Ways throughout the state provided directories and database information for their service areas. Other agencies also submitted data from their systems.

2-1-1 Maine has in place seven part time Resource Coordinators located throughout the state responsible for data collection and maintenance. Along with the Resource Specialists at the Call Center, they will contact each agency at least once annually to insure that data in the directory is current. In addition, agencies are encouraged to submit additions or changes as soon as they happen. (Click here for the link to the Agency/Service Profile Forms.)

Will my call to the 2-1-1 Call Center be confidential and anonymous?

All calls are handled confidentially. The Call Specialist will ask for a zip code to help locate the services closest to home or site of the person in need. The caller may be ask if they are willing to provide additional information for quality assurance follow-up but under no circumstance is a caller required to provide that additional information.

Can I call from a pay phone?

Yes, pay phone services are available in most locations, though a charge may apply.

Can I use my cell phone?

All cell phone carriers have made 2-1-1 calling available to their customers. Usage charges and taxes may very depending on the individual plans.

Can I call from my TTY?

All 2-1-1 Call Specialists are equipped to handle calls from a TTY (telephone typewriter). Be sure to give the call time to connect to the TTY line when placing the call.

Will I talk to a real person? Will I be put on hold?

There will be several Call Specialists available at all times, but occasionally, there may not be an available Call Specialist. You will have the option to wait, leave a number or go to our website.

When Should I Not Call 2-1-1?

If you have an emergency and need an ambulance, the police or the fire department, dial 9-1-1.

Is 2-1-1 Available 24 hours a day?

The 2-1-1 directory is accessible by Internet 24 hours a day, 7 days a week. 2-1-1 Call Center services operate 24 hours a day, seven days a week.